Who is DM Contact Management & Why Was I Directed Here?
DM Contact Management provides customer and support services to a number of internet marketing companies. The services we provide include:
DM Contact Management Email Policy and Procedures
Our email policy is very simple: We will NOT send email to anyone who has not opted to receive the email.
Why would I receive email from DM Contact Management?
We have divided the email we send on behalf of our clients into 5 distinct categories, each with its own policies and process:
What is an Email List?
An Email List is a group of email addresses which are collected and stored together on a mail server, so that the mail server can send an email to all the subscribers on the mailing list.
Double Opt-In is a process which involves 2 separate steps which both must be completed before an email address is added to an email list. The first step is an online submission where a potential subscriber will submit their email address and ask to be added to an email list. The online submission could be in the form of checking a box on a website or order form which indicates you wish to be added to an email list, or entering your email address on a newsletter signup page and pressing a “submit” button to request that you receive the newsletter. The second step is a “confirmation” email being sent to the potential subscriber asking the potential subscriber “do you really want to be added to this email list?” and requesting the subscriber to click on a link to confirm they wish to be added to the email list. Unless both steps are completed, the email address will not be added to the email list. The second step is necessary to ensure that people’s email addresses are not added to email lists without their knowledge or permission. This prevents pranksters or malicious individuals signing others up for email they do not wish to receive.
All subscribers are added to email lists using the Double Opt-In process outlined above. Subscribers may be added to email lists if 1) they check a box on an order form or website which indicates they wish to be added to the email list, or 2) they fill out an online subscription form indicating they wish to be added to the email list, or 3) they complete an order form where a box indicating they wish to be added to the email list is already pre-checked, or 4) they receive an invitation to join a mailing list included with a purchase confirmation email or a promotional offer. In all 4 scenarios noted the process is “double opt-in”, as the subscriber will receive a confirmation email and WILL NOT be added to the email list unless they confirm they wish to be added by clicking a confirmation link contained in the confirmation email.
How Can I Remove Myself from an Email List?
Every newsletter or promotional email you receive from us includes a “removal link” with instructions. You can remove yourself from an email list at any time by clicking on the removal link contained in the footer of the email. You can also remove yourself from an email list by replying to the email and asking us to remove you from the mailing list. One of our support staff will receive your request and will remove you from the email list. You can also send a removal request by regular postal mail. Print the email and send it to our office at the following address:
DM Contact Management
Will I Ever Receive Email from DM Contact Management that I Didn’t Ask For?
The honest answer to this question is that there is always a small possibility that you could receive email from us that you did not ask for. This can happen if a prankster or malicious individual signs you up for an email list without your knowledge. In this instance you would receive a “confirmation” email as outlined in the “What is ‘Double Opt-In’ and Why is it Used?” section above. However, remember if you do not click on the confirmation link in the confirmation email you will not be added to the email list. So if you receive an email from us which asks you to confirm you wish to be added to a mailing list, and you did not initiate this request from us, simply delete the email and you can rest assured you will not be added to the email list.
DM Contact Management applies the following policy to its management of email addresses and email lists:
DM Contact Management Anti-Spam Policy
What is an Affiliate?
Many internet marketing companies manage "affiliate programs". In the internet marketing industry, an "affiliate" is an independent business or business person with a role similar to that of a commission salesperson. Affiliates send "traffic" (potential customers) to the internet marketing company's website, via links from the websites the affiliate owns or through other marketing initiatives the affiliate manages and finances on its own. The affiliate receives commission payments for all purchases made by potential customers who the affiliate has directed to the internet marketing company's website. Obviously it is in the best financial interests of the affiliate to send as much traffic as possible to the internet marketing company's website.
DM Contact Management Anti-Spam Policy for Affiliates
DM Contact Management applies the same policy equally and fairly to all affiliates in any affiliate program it manages on behalf of any internet marketing client. The policy not only meets Can-Spam compliance, it significantly exceeds it. Affiliates in the programs we manage are not permitted to conduct unsolicited bulk emailing in any form, whether or not the email is deemed to be Can-Spam compliant. The policy also prohibits other forms of advertising, which although non-email in nature and not covered by the Can-Spam act, are considered by DM Contact Management to be invasive, unwanted and abusive. Attached directly below is the policy which must be adhered to by all affiliates in any affiliate program managed by DM Contact Management:
Reporting Suspicious Email to DM Contact Management